As Arkansans adjust to the new normal during the pandemic, the lull from robocalls has ended and bad actors are again seeking the social security numbers of our most vulnerable. The attorney general’s office has seen an increase in complaints where scammers are pretending to be from the Social Security Administration (SSA) and threaten consumers into providing personal information or asking for money.

“It’s time to reinforce an important fact: the government will never call consumers requesting financial information,” said Attorney General Leslie Rutledge. “If you receive a call claiming to be from the government, requesting personal or financial information, immediately hang up the phone. Let my office do the fighting for you by reporting these illegal calls.”

Attorney General Rutledge and the Federal Trade Commission released the following tips for Arkansans who may be dealing with a government imposter:

• Never give out or confirm sensitive information, such as bank account, credit card or social security numbers, to an unsolicited caller.

• Be cautious of callers using organization names similar to existing agencies. Scammers use internet technology to spoof area codes, so although it may seem the call is from Washington, D.C., it could originate from anywhere in the world.

• The Social Security Administration and other government agencies have warned about these scams and suggest contacting the agency directly.

• The Social Security Administration can be contacted at (800) 772-1213 to verify the reason for the contact and the person’s identity prior to providing any information to the caller.

To report this scam to the Social Security Administration, contact its Fraud Hotline at (800) 269-0271, or file a complaint with the Federal Trade Commission. If you have provided your social security number to a scammer, visit www.identitytheft.gov/SSA to find out what steps you can take to protect your identity.

For more information about other common scams and consumer-related issues, visit ArkansasAG.gov or call the Arkansas Attorney General’s office at (800) 482-8982.

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