Ashley County Tax Collector Lori Pennington announced the use of new software intended to allow taxpayers to view current or delinquent statements and historical taxes, pay in real time, change their mailing address, download a receipt, email the collector, and connect with her office’s Facebook for deadline reminders and courthouse closings.
The office will team with two Arkansas companies, ACT and DataScout LLC, and will use the website www.actdatascout.com/ashleyar.
For the past two years, ACT has been developing a web-based system for county collectors that consolidates the number of third party vendors a collector must rely on to conduct their day-to-day business. The ACTCollect system serves as the collector’s daily software capable of taking payments, reconciling daily and monthly settlements, accepting credit cards in real time and many other aspects associated with the duties of the collector.
The new system is also expected to provide benefits to the taxpayers in several ways while creating efficiencies within the office. ACTCollect is directly connected to the collector’s ActDataScout.com public record website, which now will have the ability to accept credit card payments 24 hours a day. Payments made at www.actdatascout.com/ashleyar are credited in real time. Real time credit card acceptance for delinquent Personal Property taxes will allow for vehicle license renewal even if the collector’s office is closed. If the taxpayer provides an email address, a receipt will be emailed immediately.
Pennington said, “The decision to change software systems was not taken lightly. However, at the end of the day, we are upgrading to a web-based system that will increase our technological capabilities, save the county money, reduce the reliance on many vendors working together, provide real-time credit card transactions, and give the taxpayers a more efficient system for paying online. There is no doubt we will experience some hiccups and potential issues during this conversion. We believe the efforts of the conversion and potential speed bumps are worth the change.”
Pennington asks that taxpayers have patience during this transition and not hesitate to call her office at 870-853-2050 with any issues. She may also be reached by emailing email@example.com.